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Trimma is committed to protecting customers and salon partners. This center explains how we verify listings, secure payments, handle privacy, and resolve concerns with transparency and care.
Every booking on Trimma is supported by policies and protections designed for fairness and peace of mind.
Reservation fees lock your slot and confirm commitment from both parties.
Salons pass onboarding and profile review before accepting online bookings.
Payments are processed through secure, industry-standard payment providers.
Your personal data is handled with care and protected by platform policies.
Transparent processes help resolve booking and service concerns fairly.
Our team is available to help with booking, payment, and safety questions.
Simple steps to help you book confidently and enjoy a safe salon experience.
Trimma reviews salon information before partners accept online bookings. Verified salons display a trust badge so customers can book with greater confidence.
Salon name, location, and owner contact details are collected during onboarding.
Address and service area information is reviewed for listing consistency.
Services, imagery, and pricing are checked before salons go live on Trimma.
Trusted salons may receive a Verified badge after platform and agent review.
Sampath Barber Saloon
Colombo · Barber Salon
Look for the Verified badge on salon listings when booking through Trimma.
Clear steps from reservation to service — with protections at every stage.
Customer pays a 30% reservation fee to secure the appointment slot.
Payments are handled through encrypted, PCI-compliant payment flows.
The salon reviews and confirms the booking before service delivery.
Remaining service balance is paid directly at the salon after your visit.
Reservation fees secure booking availability. Cancellations and no-shows are managed by salon partners in line with Trimma policies. The online reservation deposit is non-refundable unless otherwise stated by the salon or applicable law.
View Cancellation & Reservation PolicyYour trust depends on how we protect your information — here is our commitment.
Sensitive data is transmitted over secure connections and stored with access controls.
Card and payment details are processed by trusted payment partners — not stored casually.
We collect only what is needed to operate bookings and improve the platform experience.
Trimma is a shared marketplace. Everyone is expected to participate responsibly.
Select the category that best matches your concern. Our team will review and respond as quickly as possible.
Hygiene, safety equipment, or physical environment concerns.
Suspicious bookings, impersonation, or misleading appointment activity.
Unauthorized charges, reservation fee disputes, or payment errors.
Abusive messages, discrimination, or threatening behavior.
Salon profiles that appear fraudulent or materially inaccurate.
Unauthorized access, credential compromise, or suspicious login activity.
Email our support team with your booking reference, salon name, and a description of the issue. We take every safety report seriously.
Answers to common safety, trust, and protection questions.
Salons complete onboarding with business details, services, and location information. Profiles are reviewed before going live, and verified salons may receive a Verified badge after additional review.
Yes. Trimma uses secure, industry-standard payment processing. Sensitive payment data is handled by trusted payment providers with encryption and compliance controls.
Leave the situation if you can do so safely, then report the concern to Trimma support. For urgent emergencies, contact local emergency services immediately.
Reservation fees secure your booking slot. Cancellation and refund handling follows Trimma policies and salon-managed appointment outcomes. See our Cancellation options page for details.
You can contact support with as much detail as you are comfortable sharing. Providing booking references helps us investigate faster.
Our support team reviews the report, may contact involved parties, and takes appropriate action — from guidance to account or listing enforcement.
If you are in immediate danger or need urgent medical assistance, contact your local emergency services right away. Do not wait for Trimma support to respond.
In Sri Lanka, dial 119 for police emergencies or 1990 for ambulance services. Trimma support handles platform-related safety reports — not life-threatening emergencies.
