Jnisha khan
a month ago
I had a terrible experience at Ayur Bliss today. The spa is nothing like what they advertise. The staff were not professional, and the overall hygiene was very poor. The treatment rooms were tiny and felt like they had simply placed a massage bed inside without creating a proper spa environment. There was no pleasant aroma or relaxing atmosphere. The towels had a very unpleasant smell that made me feel sick. The steam bath was on a balcony where all you could hear was traffic, completely ruining the experience. There wasn’t even a proper shower available after the treatment. To make matters worse, they charge premium prices for a service that falls far below basic standards. I left feeling disappointed and would not recommend this place to anyone looking for a clean, relaxing, and professional spa experience. I paid 19,000 LKR for the treatment, plus a tip, and I never asked for a refund. I simply shared my honest experience. Instead of addressing the concerns I raised, you chose to comment on my behavior, which I find unprofessional. Customer feedback should be taken seriously, whether it is positive or negative. My review reflects exactly what I experienced during my visit. I hope you will focus on improving your service rather than dismissing customers who leave honest feedback.