Minushi Parindya
2 months ago
I usually visit this salon for my nails and have had good experiences in the past. However, my most recent visit was very disappointing. I contacted them via WhatsApp and requested an appointment for 1:30 p.m. They asked me to come at 2:00 p.m., so I arrived a little early. After taking my name, they asked me to wait, which was understandable since my appointment was at 2:00 p.m. About 20 minutes later, a staff member came and asked for my details again, only to tell me that they could not find my appointment. I showed them the WhatsApp conversation confirming that I had been asked to come at 2:00 p.m., but they claimed the appointment had not been confirmed. As a customer, I do not believe this was my mistake. After waiting even longer, I was assigned to a trainee. Unfortunately, the service was not up to standard. She struggled even with removing my previous gel polish properly, which resulted in damage to my nails and an injury to one of my fingers. The final result was also poorly finished, with visible patches and uneven areas. I chose this salon because I was preparing for one of the most important days of my life, which made this experience even more upsetting. I am very disappointed with the lack of communication, organization, and care shown during this visit. I hope the management takes steps to improve customer service, appointment handling, and staff training to ensure future customers do not have a similar experience.
