Dul Nail Salon Koswatta

I am extremely disappointed with my experience at this nail salon. I visited the salon to get nail extensions and a pedicure before my wedding, and as someone who came from abroad, I had very high expectations based on the salon's social media presence and the many promotions they do with influencers and TikTok creators. Unfortunately, the service was very unprofessional. While my nails were being done, two staff members kept insisting that the technician working on me should stop and go for lunch. Because of this, she appeared rushed throughout the appointment and did not give proper attention to the service she was providing. The final result was far from what I expected. The nail extensions were not neat, the finishing lacked attention to detail, and overall the work was not beautiful or worth the price I paid. When you're getting your nails done for such an important occasion, you expect quality, care, and professionalism, but sadly that was not my experience. What disappointed me the most was the difference between the image the salon promotes online and the actual service provided. The marketing creates high expectations, but the quality of work and customer experience did not match that reputation. Overall, I left feeling frustrated and disappointed. I hope the management takes customer feedback seriously and focuses more on service quality and professionalism rather than just social media promotions.

“I was a bit disappointed with my visit. The nail polish and removal service did not meet my expectations, and unfortunately the product I wanted wasn’t available. On top of that, I felt the staff could have been a little more polite. Hopefully the management can improve on these areas for a better customer experience.”

I visited this salon last week and the experience was far from worth the price I paid. Within just four days, almost all my gel nail colours started peeling off. The day after my pedicure and gel application, two nails had already fallen off on their own because of the poor-quality products and the way they were coated. I also informed the salon about these issues, but they never responded, which I found very unprofessional. The place itself wasn’t cleaned properly either, which added to my disappointment. On top of that, I had a serious concern about how they handled their tools. The nail shaping tools did not look sterilized, and I noticed they were being passed around between staff during ongoing pedicure sessions. At one point, the person doing my pedicure used a tool on me and then handed it directly to another staff member who was working on a different customer, without any cleaning or sterilization in between. This was extremely unhygienic and honestly quite disgusting, especially since the tools were being used right after skin peelings. For the price they charge, I expected quality service, proper hygiene, sterilized tools, and professional customer care. Unfortunately, none of these standards were met, and I was very disappointed with the overall experience.

We went for a pedicure and took advantage of their seasonal offer, which cost around 990 for nail cleaning, cutting, and polishing. The staff was pleasant, but the pedicurist who worked on my husband didn’t do a good job. However, the pedicurist I had did a good job. As for cleanliness, I would rate it 5/10, with room for improvement. In addition to the 990 package, I also got a gel nail color for around 900 more.

I’m sorry to write this comment. After seeing YouTube videos and TikTok videos got got interested with they services and make an appointment for my nails and pedicures and manicures services. But unfortunately this is the worst experience and services in got from a nail salon recently. Most of information and services they are showing off in TikTok are not working exactly as we thought and accepted. The receptionist or the manager is not talking friendly or listen to any clients. Not even asking what are the services we want or why we came here. I approach one staff member and informed my need and we were asked to seat. I went for pedicures and my friend went for second time for her nail. Her nails got damaged and cracked within two days . Not having good finishing and not looking good. She was called for her nail after 45 min ( made an appointment and rescheduled for time ) I was waiting for my pedicure more than 2 hours and not called. I keep telling and informing them . They don’t care and listen at all. I was informed to a nail technician about it and she asked me to inform it to reception as she the one take care of appointment and they can’t get involved. Receptionist is busy with rearranging some equipment in salon. Not talking with clients. They took some clients who came after me too . Gel nail service so bad not as accepted and as shown in video . They don’t have any idea about nude nails color . No good finishing Please try to give best customer service for real not only for video . Can’t recommend for any service . Worst experience ever . Try to educate your staff about customer service