Wathsala Hansani
a month ago
I was satisfied with the quality of the service, but I would like to share some feedback regarding time management. Before making my appointment for a full dressing, I specifically asked how long the service would take. Instead of asking what time I wanted to come, the staff asked what time I needed to leave the salon, and I was clearly told that everything could be completed within one hour. Since I was a bit concerned, I asked again, and I received the same answer. I even arrived a little earlier to make sure everything would go smoothly. However, the service took almost two hours to complete. I understand that the salon was quite busy, and delays can happen. But if the salon is crowded, it would be much more helpful to give customers a realistic time estimate from the beginning rather than promising a shorter duration. This helps customers plan their schedules better and avoids unnecessary inconvenience. I hope this feedback helps improve the experience for future customers.