Hansi Tharanga
6 months ago
I made an appointment four days in advance and clearly informed them that I needed the service for my convocation. I was asked to confirm, which I did. According to their Google listing, the opening time was 9:00 a.m., and I arrived exactly at that time. The salon was closed, and when I called the number listed on Google, I was spoken to rudely and blamed for not reconfirming the day before, even though I had already confirmed earlier. I was told the staff was on the way, but no one arrived until around 9:25 a.m. Due to the delay and unprofessional behavior, I had to leave and urgently find another salon. Later, they called asking why I had left, which was very disappointing given the situation. This place needs to improve punctuality, customer service, and telephone etiquette—especially if they advertise specific opening times online.
