Scissors Beauty and Hair Salon

I got my son’s hair cut here, and Niroshan did a fabulous job! He was friendly, professional, and paid great attention to detail. The haircut turned out exactly how we wanted, Highly recommend Niroshan if you’re looking for a great haircut!

Happened on 9th May 2026 9:20pm I have been visiting this salon for nearly 5 years, mainly because of the barber (Nipun aiya)who usually handles my haircut. Unfortunately, during my recent visit, he was unavailable, but since I urgently needed a haircut, I still decided to visit the salon. When I arrived, there were several barbers present and actively working. I patiently waited assuming I would be attended to in queue order once one of them finished. However, not a single staff member welcomed, guided, or even acknowledged me as a waiting customer. After waiting for quite some time, I approached one barber directly(Who is fully Bold), only to be told he had an appointment. I continued waiting for another barber who was already working, thinking I would be next, but once he finished, I was informed he was going for dinner instead. Meanwhile, another barber was simply roaming on a phone call around the salon without making any effort to assist or even communicate properly regarding availability. The disappointing part is not that they had appointments or prior commitments — that is completely understandable. The issue is the complete lack of professionalism, communication, and customer courtesy shown towards a loyal customer who has been visiting the same branch for years. If the staff had simply informed me from the beginning that no barber was available due to appointments, I could have respectfully left and visited another salon instead of wasting my time waiting without any clarity. I also attempted to contact someone from higher management regarding this experience, but no contact details were provided, and the staff were unwilling to assist with that either. I hope management takes this feedback seriously and improves customer handling, communication, and professionalism moving forward, because customer experience matters just as much as the haircut itself.

⭐ 1 Star I had a very disappointing experience at Scissors Salon. Two days before my visit, I inquired about the groom package and spoke with a staff member named Niroshan. He informed me that the cost would be around LKR 10,000. Based on this, I decided to go ahead. However, when I visited, I was quoted a completely different (higher) price and was told that the previous rate was “not on the list.” This is very misleading and unprofessional. He then recommended another person to handle my groom package, but unfortunately, that person was also not professional at all. The service I received was just a basic haircut and beard styling — nothing close to a proper groom package. For around LKR 11,000, this is unacceptable. There was no proper technique, no attention to detail, and it clearly showed a lack of training and experience. I understand businesses need to make money, but the service must be honest and professional. If you cannot provide proper service, do not mislead or overcharge customers. I strongly suggest the management train their staff properly and maintain clear and consistent pricing. If you don’t know how to deliver a groom package properly, it’s better not to offer it at all. To be honest, this was a complete waste of money, and I would not recommend this place to anyone.

Had an amazing grooming experience with Niroshan @ Scissors! His services were top-notch, and I'd highly recommend him. Will definitely be back next time I'm in Sri Lanka.

Great place. Smart and efficient. Really nice haircuts and facials. Will go again. Special shout to Suresh and the team. Cheers