Tharushi Pathirana (tharu)
5 months ago
Very disappointing experience. Today (11th February 2026) I had a 6:00 PM appointment for eyebrow shaping, upper lip, and a blow-dry setting. I arrived on time. When I got there, they told me the female hairdresser (Madhavi), who usually does my hair, was not available and they would assign a male hairdresser instead. I agreed because they said he could do both my hair and eyebrows. For context, I am a regular customer and usually come here for eyebrow shaping and blow dry when Madhavi is there, and the service has always been good before. Unfortunately, today’s experience was extremely disappointing. The hairdresser was very rude and handled my hair very roughly, pulling it so hard that it was painful. It honestly felt like my hair was about to come out. When the blow dry was done, my hair looked terrible puffy, messy, and frizzy, nothing like the neat results I usually get. I told him that I had a shoot the next day and asked if he could please fix it because it looked really bad. Instead of trying to help, he insisted that it looked “better than before,” which was very frustrating. On top of that, when I asked him to do my eyebrows, he said there was no time anymore. This was shocking because I had already booked the appointment for both services. By that time it was already 7:30 PM, and most salons were closed, so I couldn’t get my eyebrows done anywhere else. What upset me the most was that the staff didn’t seem to care at all about the situation or my concerns. I paid for the blow dry and left very disappointed. As someone who has been a loyal customer, this experience was extremely frustrating and unprofessional. Unfortunately, after this experience, I won’t be returning and I wouldn’t recommend this place if customer care and service quality matter to you.
