Spa Ceylon - Kollupitiya - Spa & Boutique

I visited Spa Ceylon for the second time within the last year because I genuinely like the products. The quality of the products is excellent, which is why I returned. Unfortunately, the customer service was disappointing once again. When I entered the store, I greeted two sales associates individually and received no greeting in return—only silence and what felt like eye-rolling. The first person who actually greeted me was the cashier, to whom I jokingly said, “Finally someone said hello.” To be fair, one sales associate later provided better assistance and was helpful during my shopping experience. However, I was surprised at checkout. My bill was already LKR 75,200, yet I was still being encouraged to purchase additional items in order to receive a gift. Considering the amount already being spent, this felt unnecessary and somewhat pushy. Additionally, there were no product samples, testers, or complimentary gifts offered despite the significant purchase amount. I love Spa Ceylon’s products and would happily continue purchasing them, but the customer service experience has been consistently below expectations on both of my visits. I hope the company invests more attention in staff training and customer experience, as the products deserve better representation.

Spa Ceylon Royal is always my ‘go to’ place whenever I need a foot ritual or a deep tissue massage. It’s mainly due the great staff and customer service I receive. MAHESH (my therapist) is a true professional who you would find once in a lifetime! I’ve been consulting him for my treatments for years now. He pays great attention to the body from head to toes. Use of gentle to high pressure strokes when massaging is just truly amazing! The Spa ceylon oils used is high quality. Mahesh is very professional throughout the massage and respectful. After the massage I always feel really good and all my muscle joint pain issues are relieved. I don’t think anyone who ever meets him would ever go anywhere else! Highly recommended! 🙌❤️🙏

Very disappointed with my gift order. The gift was delivered with the price tags still attached, and the gift card was incorrect—they wrote the sender's name instead of the recipient's name. Removing prices from a gift should be basic common sense, not something customers need to request. Poor attention to detail and not what I expected from an International premium brand.

Amazing experience. My therapist Mr Mahesh was extremely professional. 100% recommended. Beside the products they sell 👏🏽👏🏽👏🏽

I recently visited this spa for a foot massage, and it was a wonderful experience. The atmosphere was calm, peaceful, and very relaxing, making it the perfect place to unwind. The staff were professional, friendly, and attentive, ensuring that I felt comfortable throughout the session. The foot massage itself was excellent and left me feeling refreshed and rejuvenated. One suggestion for further improvement would be to have a separate area for ladies or dedicate certain hours exclusively for ladies, which would provide additional privacy and comfort. Overall, it was a great experience.