Spa Ceylon Pelawatte Boutique & Spa

I really ❤️ Spa Ceylon & their products, however, I like to have a massage just for wellbeing about every 2 months. Previously, I've been going to the Nawala salon where I've had 3 deep tissue back massages, without problems, feeling amazing the next day. As I live in Battaramulla & discovered a Salon in Pellawatte I went with my wife to check it out. Whilst there she enquired if massages were done there, and when finding so, asked if I'd like one. As it's only 10min from home,compared to 20min to Nawala, I agreed. I arrived at the appointment and the massage began. Whilst I felt no pain, the masseuse found 2 small knots either side of the bottom of my spine and concentrated on the area. Everything felt good when I left the room. The following morning I could hardly move from my bed which continued all weekend. My wife called on Monday and I was asked to return for a complimentary follow up which did not cause any improvement. It is now 13 days and I am finally showing some improvement. My wife suggested we go to the Nawala salon and asked if anything could be done. Customer service was very poor. A manager was called, he emerged from a back office, did not acknowledge my wife or myself & spoke with the Dr and several employees, before going outside to make a call. 5 min later he came in and returned to the back room. A young male employee took my wife's phone details promising a call later in the day which did not eventuate. The Pellawatte Dr spoke to my wife today, but nothing was resolved. I will not be returning to be massaged ever again at any Spa Ceylon. I am a resident and Australian.

I had a very disappointing experience at the Spa Ceylon Battaramulla Outlet. I called a day in advance and clearly requested to book a 2 hour foot massage, and I also informed them that I would be using a gift voucher. Despite this, the staff made the reservation incorrectly for only 1.5 hours, which is quite unprofessional for a brand of this standard. When we arrived for our appointment, instead of acknowledging their mistake and resolving it, the front desk staff chose to deny the service we originally requested. The three ladies at the reception were extremely uptight and displayed a very poor attitude, showing no willingness to take responsibility or offer a solution. Instead, they shifted the blame onto us, which made the situation even more frustrating. I must highlight that the therapists, Lakshman and Nilukshi, were excellent. They provided a very good massage and clearly cared about delivering a quality experience. Unfortunately, even they were unable to proceed with the service we had intended due to the refusal from the front desk staff. It’s disappointing because the brand itself maintains a premium image, but the attitude and lack of professionalism from the front office staff completely undermined that experience. There is a clear gap between brand promise and actual service delivery. I hope management takes this seriously and improves their booking process and customer handling, as this was not the experience we expected at all.

I absolutely love these chemical-free body care products! 🌿✨ My skin feels softer, nourished, and healthier without any irritation. I really appreciate that the ingredients are natural and free from harsh chemicals, which gives me peace of mind every time I use them. The texture and fragrance are gentle and refreshing, making them perfect for daily use. This has truly become my go-to skincare routine, and I couldn’t be happier with the results. Highly recommend to anyone looking for clean, effective, and skin-friendly body care products! 💚

I did the ultimate foot ritual and it was my first time in a Spa Ceylon. The foot massage was very good but the shoulder and head massage was absolutely useless and a waste of money. She went through shoulder and head massages in a rush. I had no idea that they do the shoulder massage with the T shirt on which is not effective at all. She ran her hands through my T shirt collar and my T shirt got ruined too. When asked she said they do shoulder massages with tops on. I have got these treatments done overseas and first time I went to a place where they do these kind of ineffective treatments. It was a waste of money. Just get the foot massage only if someone wants to and the rest is pretty useless. Disappointed.

I went for spa ceylon pelawatta branch the sales executive who supprot me was THILANKA , she is very helpful usally i was a very stress full person in my works she spray mist and asked me to inheal i was truly relaxed well explained about product well explain in all promotins and she registered me to loyalty app and arange a welcome disscount and she nicely arranged my gifts and my products in to gift bags with red tissues .highly recommdeing this place .i want to specially thanks thilanka during my vist to make me highly satisfied customer .