Jeewantha Kumara
3 months ago
I am very disappointed to say that I faced an unfortunate incident today. This is the place where I always come to get my haircut, and I have never had any issues before. Today, around 9:00–9:30 in the morning, I called your salon and clearly mentioned that I needed a haircut at 7 p.m. today. The appointment was accepted, and I was told to come at 7 p.m. As usual, I arrived at the salon at 7 p.m., but I was then informed that the appointment I made in the morning had been scheduled for tomorrow at 7 p.m. I never mentioned any time for tomorrow — I clearly requested today at 7 p.m. Meanwhile, the 7 p.m. slot today had been given to another person. I am truly disappointed about what happened. However, I would like to mention that your service is excellent, and I genuinely appreciate it. You have a very professional and experienced team, which is why I always choose your salon. Unfortunately, this situation has caused me inconvenience, as I have an important meeting tomorrow. That is the main reason I wanted to get my haircut today. At this moment, I am unsure what to do. I hope such incidents will not happen again in the future. Thank you very much to all of you.”
