Irangi Abeyrathne
7 months ago
This was by far my worst hair extension experience, and I say this as someone who has been getting hair extensions regularly for the past 5 years and is very familiar with the process and aftercare. I got my hair extensions done at this salon in June 2025 and paid LKR 52,525. While the price itself was not the main issue (even though it was quite high) the service quality and aftercare were extremely poor. The salon assistant who did my extensions was clearly in a hurry and applied the extensions in very large, heavy chunks, as if she just wanted to finish quickly. While the extensions were being fixed, I told her that the chunks felt too heavy, but she dismissed my concern and said I would “get used to it.” Having done extensions before, I immediately knew this was not normal. I still left the salon unhappy. About two weeks later, I started experiencing persistent headaches and developed severe dandruff. I consulted a doctor, thinking it might be a medical issue, but I was advised that the problems were directly caused by the heavy extension chunks and that the extensions needed to be removed immediately. When I contacted the salon owner and explained the situation, my concerns were completely disregarded. I was simply asked to come back and get the extensions redone. I neither had the time nor the willingness to return, especially since my hair and scalp had already suffered. I requested a partial (50%) refund, which I felt was fair since the hair extensions had already been used. This was denied outright without any consideration. Overall, this was extremely disappointing service, poor workmanship, and a complete lack of accountability. I would not recommend this salon to anyone considering hair extensions.
